These Terms of Service ("Terms") govern your access to and use of the HypnoVox platform ("Service"), operated by HypnoVox ("we", "us", or "our"). By creating an account, you confirm that you have read, understood, and agree to be bound by these Terms and the Data Processing Agreement.
If you do not agree to these Terms, you must not access or use the Service. We recommend that you read these Terms carefully before using HypnoVox.
HypnoVox is a business-to-business software-as-a-service (B2B SaaS) platform designed for qualified hypnotherapists and allied therapy professionals ("qualified practitioners"), meaning individuals who hold recognised professional qualifications, accreditations, or registrations to practise hypnotherapy or allied therapy in their jurisdiction. The Service provides:
The Service is intended solely for use in the context of legitimate therapeutic practice. It is not intended for general audio recording, entertainment, or any purpose unrelated to professional therapy.
Geographic availability: The Service is currently available to therapists practising in the United Kingdom, European Union, Australia, and New Zealand. We do not currently offer the Service to users in other jurisdictions.
When you register for an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
As a therapist using HypnoVox, you are the data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in respect of any personal data you collect, store, or process through the Service. This includes all client information and session recordings.
You must notify us immediately if you become aware of any unauthorised use of your account or any other breach of security.
Access to the Service is subject to the fees set out on our pricing page, as may be updated from time to time with reasonable notice.
During the beta period, access to the Service is provided free of charge to invited therapists.
Moving from free to paid access. Introducing a fee is a material change to this agreement, not a routine update to it, so notice alone is not how we will make that change:
This is separate from the Data Processing Agreement, which governs how we handle personal data and continues to bind both parties for as long as we hold data on your behalf — including while an account is read-only, suspended, or within its export window.
Where subscription fees apply, the following terms shall govern:
As a user of the Service, you acknowledge and agree to the following obligations:
You must obtain explicit, informed consent from every client before recording any therapy session. This consent must comply with applicable data protection legislation, including the UK GDPR, and must be documented in a manner that can be evidenced if required. It is your sole responsibility to ensure that valid consent is in place before using the recording features of the Service.
As the data controller, you are responsible for complying with all obligations under the UK GDPR and the EU GDPR (where applicable), including but not limited to: maintaining a lawful basis for processing, responding to data subject access requests, conducting data protection impact assessments where appropriate, and maintaining records of processing activities.
You represent and warrant that you hold appropriate professional qualifications, accreditations, or registrations required to practise hypnotherapy or allied therapy in your jurisdiction. You agree to maintain such qualifications throughout your use of the Service.
You shall use the Service exclusively for the purposes of legitimate therapeutic practice. You must not use the Service to record, store, or share audio for any purpose outside of professional therapy, including but not limited to surveillance, harassment, or any unlawful activity.
In providing the Service, HypnoVox acts as a data processor on your behalf. We process personal data (including audio recordings and client information) only in accordance with your instructions and for the purpose of delivering the Service.
The specific terms governing our data processing activities are set out in our Data Processing Agreement (DPA), which is incorporated into and forms part of these Terms. The DPA details the categories of data processed, the purposes of processing, our security measures, sub-processor arrangements, and the rights and obligations of both parties.
By using the Service, you agree to the terms of the DPA.
You agree not to:
We reserve the right to suspend or terminate accounts that violate this acceptable use policy without prior notice. Suspension restricts use of the Service but does not remove your ability to export your data — see Section 12 for what applies in each case.
You authorise us to access your account where necessary to provide support or investigate faults you report. The scope of this access, how it is recorded, and your right to withdraw it are set out in the Data Processing Agreement.
Your content: You retain full ownership of all recordings, client data, and other content you create or upload through the Service ("Your Content"). HypnoVox does not claim any intellectual property rights over Your Content.
By using the Service, you grant us a limited, non-exclusive licence to host, store, and transmit Your Content solely for the purpose of providing the Service to you. This licence terminates when you delete Your Content or close your account.
Our platform: The HypnoVox name, logo, website, application, and all related software, designs, and documentation are the intellectual property of HypnoVox. Nothing in these Terms grants you any right to use our branding or intellectual property except as necessary to use the Service.
We endeavour to maintain the availability of the Service at all times but do not guarantee uninterrupted or error-free operation. The Service may be subject to temporary downtime for maintenance, updates, or circumstances beyond our reasonable control.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with reasonable notice where practicable. In the event of a planned discontinuation of the Service, we will provide reasonable notice to allow you to export your data.
Audio recording quality and functionality may vary depending on your device, browser, and network conditions. HypnoVox is not responsible for failures in recording caused by client-side hardware or software limitations.
Force majeure: Neither party shall be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet or telecommunications failures, or denial-of-service attacks.
Your warranties: By using the Service, you warrant that all recordings and content you create, upload, or share through HypnoVox comply with applicable laws, including data protection legislation and requirements for client consent.
Service disclaimer: The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we make no warranties or representations, whether express or implied, regarding the Service, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Without limiting the foregoing, we do not warrant that the Service will be uninterrupted, error-free, or free from harmful components, nor do we make any warranties regarding audio recording quality, storage availability, or specific uptime levels. You acknowledge that the Service is a tool to assist your practice and does not replace professional judgement.
To the fullest extent permitted by applicable law, HypnoVox shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or loss of goodwill, arising out of or in connection with your use of the Service.
Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total amount paid by you to HypnoVox in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits our liability for:
HypnoVox bears no responsibility for the therapeutic outcomes, clinical decisions, or professional conduct of any therapist using the Service.
You may terminate your account at any time through the account settings or by contacting us. Upon termination, you will have a period of 30 days to export your data using the built-in export tools before deletion begins.
We may suspend or terminate your access immediately, without prior notice, if you breach these Terms or engage in conduct we reasonably believe is harmful to the Service, other users, or third parties.
The 30-day export window applies in every case, including suspension or termination by us for breach. Suspension and termination restrict your use of the Service; they do not remove your ability to retrieve your data.
| State | Recording and sharing | Export |
|---|---|---|
| Suspended | Blocked. Share links are deactivated. | Available, for as long as the suspension lasts |
| Terminated (by you or by us) | Blocked. Share links are deactivated. | Available for 30 days from the date of termination, then deletion begins |
| Read-only | Blocked. Existing shares continue. | Available, no time limit while the account remains |
This is deliberate, and the reason is not about you. As the data controller, you hold obligations to your clients under Articles 15 and 20 that do not pause because of a dispute with us. Your clients also have their own right of access to the recordings of their sessions. Withholding your data to enforce a breach of these Terms would penalise them for something they had no part in, and would obstruct rights they hold against you directly.
Access will only be withheld where we are legally required to preserve or withhold data — for example under a court order, a regulatory direction, or a law-enforcement request. If that happens we will tell you, unless we are legally prohibited from doing so.
Suspension is not indefinite. Within 14 days of suspending an account we will either lift the suspension or convert it to termination, which starts the 30-day export window. We will not leave an account suspended without resolution.
Upon termination of your account (whether by you or by us):
Certain provisions of these Terms shall survive termination, including but not limited to intellectual property, limitation of liability, warranties, and governing law.
We reserve the right to update or modify these Terms at any time. When we make material changes, we will notify you by email or through a prominent notice within the Service at least 30 days before the changes take effect.
Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must stop using the Service and close your account.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
If you have any questions about these Terms, please contact us:
Email: support@hypnovox.app
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